Articles & Whitepapers

To read more opinions and brief articles relating to various topics in the multichannel industry, visit our blog page.

Business Planning

Fall/Holiday 2008 Results
Jeffrey Barry
Free Shipping: A Database Marketing Perspective
Jeffrey Barry
Solving the Free Shipping Puzzle
Jeffrey Barry
How Business Intelligence Systems Make Executive Dashboards, KPI Alerts and Analysis a Reality Across Your Enterprise’s Systems
Jeffrey Barry
Prioritizing Your Tech Spend
Jeffrey Barry
How You Treat Customer Returns May Determine Whether Your Customer Returns
Jeffrey Barry
The Fulfillment Doctor Talks About Teamwork for World-Class Results
Jeffrey Barry
In the Wake of Disaster…Do You Have a Plan?
Jeffrey Barry
Two industry veteran’s share their insights about using Benchmarks & Best Practices
Jeffrey Barry
Getting Ready for Holiday 2007, Part II
Jeffrey Barry
Name Your Price: Multichannel Product Pricing
Jeffrey Barry
How to Develop a Cost Effective, Customer Service Oriented Shipping Strategy
Jeffrey Barry
Outsourcing to Save Call Center Costs
Jeffrey Barry
From the Dark Side of Productivity
Jeffrey Barry
The Fulfillment Doctor on...Employee Turnover...What Does It Really Cost You?
Jeffrey Barry
10 Steps to Taking a Financial View of Inventory
Jeffrey Barry
Sales Without Inventory
Jeffrey Barry
Top Ways to Cut Costs and Improve Customer Satisfaction
Jeffrey Barry
How Will You Provide Your CEO’s Favorite Reports?
Jeffrey Barry
Developing Your Corporate Dashboard of Key Performance Metrics
Jeffrey Barry
10 Critical Considerations in Selecting Retail and Direct Business Intelligence Solutions
Jeffrey Barry
How To Avoid IT Project Waste
Jeffrey Barry
Controlling and Reducing Your Fulfillment Costs
Jeffrey Barry
What Are Your Shipping Options?
Jeffrey Barry
The Fulfillment Doctor on... The Price of Free Holiday Shipping
Jeffrey Barry

Contact Center

Managing Customer Call Center Costs in an Uncertain Economy
Jeffrey Barry
Top Ways to Cut Costs and Improve Customer Satisfaction
Jeffrey Barry
Outsourcing to Save Call Center Costs
Jeffrey Barry
From the Dark Side of Productivity
Jeffrey Barry
Reducing Costs in the Contact Center
Jeffrey Barry
Balancing Your Budget and Investment: When is the Right Time to Outsource?
Jeffrey Barry
The Fulfillment Doctor on...Employee Turnover...What Does It Really Cost You?
Jeffrey Barry
10 Steps to Developing a Successful Third-Party Fulfillment Partnership
Jeffrey Barry
Managing Your Cost Per Call
Jeffrey Barry
The Fulfillment Doctor….On Third-Party Fulfillment
Jeffrey Barry

Merchandising and Inventory

Achieving Higher Order Fill Rates Through Integrated Channel Order Fulfillment
Jeffrey Barry
10 Steps to Taking a Financial View of Inventory
Jeffrey Barry
How to Make Vendor Compliance Programs Work For You
Jeffrey Barry
Sales Without Inventory
Jeffrey Barry
Top Ways to Cut Costs and Improve Customer Satisfaction
Jeffrey Barry
How well are you managing your inventory?
Jeffrey Barry
Keeping Vendors Compliant
Jeffrey Barry
Multichannel Merchandising 2.0, Continued: Clearance Strategies
Jeffrey Barry
Multichannel Merchandising 2.0
Jeffrey Barry
The Best of Inventory
Jeffrey Barry
ABCs of Effective Nonprofit Merchandising
Jeffrey Barry
Multichannel Inventory: What You Need to Know
Jeffrey Barry
10 Ways to Improve Vendor Quality Control
Jeffrey Barry

Systems

Evaluating Web Platform Systems
Jeffrey Barry
Executive Dashboards Across the Enterprise
Jeffrey Barry
How Will You Provide Your CEO’s Favorite Reports?
Jeffrey Barry
Developing Your Corporate Dashboard of Key Performance Metrics
Jeffrey Barry
10 Critical Considerations in Selecting Retail and Direct Business Intelligence Solutions
Jeffrey Barry
The Changing Software Vendor Landscape
Jeffrey Barry
Achieving a Single Version of the Truth
Jeffrey Barry
How to Select the Right Front- and Back-End Systems for 3rd Party Fulfillment
Jeffrey Barry
Selecting the Right Software Vendor For Your Business
Jeffrey Barry
7 Tips for Understanding the Total Cost of Ownership When Acquiring Applications
Jeffrey Barry
Top Ways to Cut Costs and Improve Customer Satisfaction
Jeffrey Barry
How To Avoid IT Project Waste
Jeffrey Barry
How Are You Spending Your IT Dollar?
Jeffrey Barry
10 Critical Mistakes in System Selection
Jeffrey Barry
How To Shop For A System
Jeffrey Barry
Is There a Wall Between IT and the Rest of the Company?
Jeffrey Barry
ERP Software in the Multichannel World
Jeffrey Barry
The Fulfillment Doctor On: Scripted Demos and the OMS
Jeffrey Barry
The Fulfillment Doctor….The Art of Data Conversion
Jeffrey Barry
E-commerce Platforms and Solutions
Jeffrey Barry
Fulfillment Doctor: Get the Most from Your New Order Management System with a Post-Implementation Audit
Jeffrey Barry
The Fulfillment Doctor Consults on . . . Systems Selection
Jeffrey Barry
Let Your Software Do Your Scheduling
Jeffrey Barry
Determine Your IT Spend
Jeffrey Barry
How to Select Any Business System: Four Steps to Take Now
Jeffrey Barry

Warehouse

Achieving Higher Order Fill Rates Through Integrated Channel Order Fulfillment
Jeffrey Barry
Using Logistics to Win in a Multi-Channel Retail World
Jeffrey Barry
Controlling and Reducing Your Fulfillment Costs
Jeffrey Barry
Conducting a Post Season Audit on Your Fulfillment Operations
Jeffrey Barry
Why and How to Conduct a Warehouse Assessment
Jeffrey Barry
Keeping Vendors Compliant
Jeffrey Barry
What Are Your Shipping Options?
Jeffrey Barry
Trends, Best Practices, and Metrics in Fulfillment
Jeffrey Barry
Rising Transportation Costs - and What to Do About Them
Jeffrey Barry
The Fulfillment Doctor on... The Price of Free Holiday Shipping
Jeffrey Barry
Getting Ready for Holiday 2007: Assessing Holiday Past to Plan for Holiday Future
Jeffrey Barry
Getting Ready for Holiday 2007, Part II
Jeffrey Barry
The Fulfillment Doctor on...Employee Turnover...What Does It Really Cost You?
Jeffrey Barry
The Fulfillment Doctor on...Improving Outbound Freight Contracts
Jeffrey Barry
Warehouse Cost Reduction: Immediate Results
Jeffrey Barry
The Fulfillment Doctor on Cross-border Commerce
Jeffrey Barry
A Perfect Storm?
Jeffrey Barry
Consulting Services for Private Equity or Venture Capital Acquisitions and Investments
Jeffrey Barry
10 Steps to Developing a Successful Third-Party Fulfillment Partnership
Jeffrey Barry
The Fulfillment Doctor Pays a House Call to Diagnose Inventory Accuracy Issues
Jeffrey Barry
The Fulfillment Doctor….On Third-Party Fulfillment
Jeffrey Barry
Case Study: Peak Season Order Processing and Efficiency Improvement
Jeffrey Barry
Fulfillment: The Key to Customer Satisfaction
Jeffrey Barry
Opportunities for Improvement of Your Inbound Freight Management Process
Jeffrey Barry
Returns: It’s an Operations and a Customer Issue
Jeffrey Barry