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Freight and Shipping Solutions
VendorNetVendorNet Commerce Suite (VendorNet Dropship Manager, VendorNet Stock PO Manager, VendorNet Inventory Manager, VendorNet Transportation Manager)www.vendornet.com Louisa Rupp 100 East Linton Blvd. Suite 307B Delray Beach, Florida 33483 561-265-3939 954-767-8228 - Direct lrupp@vendornet.com Current Customer Information: Appliance & Housewares: Automotive: Baby/Toys: Electronics & Technology: Equipment & Supplies: Food & Beverage: Furniture: Gift & General Merchandise: Luxury Goods: Music: Pet & Animals: Public Safety: Sports & Recreation: Case Study: The Shopping Channel More Than Triples Its Dropship Sales and Expands Merchandise by More than 50 Percent Using VendorNet Dropship ManagerThe Shopping Channel, a Rogers Communications company, and Canada’s only televised shopping service introduces 30 to 60 new items per day – an expensive and risky proposition if it inventoried all of the merchandise. When a decision was made to expand its dropship business model to broaden its product offerings, The Shopping Channel’s IT and Accounting resources knew there was no way they could meet this directive using their current processes. Mike Smith, Director of IT Operations for The Shopping Channel explains, “Dropshipping for our business makes perfect sense because it allows us to introduce a large number of new products without incurring the upfront inventory costs and warehouse handling and facility expenses. Our old dropship model was bogged down with manual labor- intensive processes to transmit orders, ship confirm orders, match and enter invoices for payment, not to mention the day-to-day back and forth with the vendors. We knew automating our dropship processes was the key to successfully expanding this business model, and that led us to VendorNet.” Hands-off IT, Speedy Accounting, and In-the-Know Customer Service With VendorNet, The Shopping Channel has grown its dropship vendor network by more than 300 percent, added over 50 percent more dropship skus to its product base. IT intervention or management on a day-to-day basis has been eliminated. Accounting has achieved huge gains in productivity noting that previously when 1000s of units of a single product were sold in a single day, invoice matching and payments took literally a month. VendorNet slashed that time down to 1 day. Customer Service features such as interactive messaging, email alerts, and commenting capabilities enable accurate and delay-free responses to customer inquiries. Plus, VendorNet reporting and exception handling features proactively identify any potential issues early on in the order process that might impact the customer. Online to On-Air Without Risk The Shopping Channel leverages the tremendous opportunity the Internet presents to test products at a significantly lower cost than other sales channels. Andrew Natale, Project Manager at The Shopping Channel elaborates, “For our business, our air time is our bread and butter so it is very important that the products we feature on-air generate a profitable return. To gauge a product’s demand and minimize our risk, we leverage our website to test products before putting them on-air. VendorNet Dropship Manager has allowed us to increase our product offering on our website by 50 to 70 percent, which means we are introducing and testing new products while incurring very little infrastructure cost. We’re now at the point where we are televising some of these products. We recently featured a product on-air that we first tested online, and we sold over 10,000 units in a single day – units we did not have to warehouse or handle because of VendorNet Dropship Manager.” Case Study: Musicians Friend Stays On Key with Over 750 Suppliers Using VendorNet Stock PO ManagerMusician’s Friend, an online retailer and catalog company, and the direct-to-consumer division of Guitar Center, Inc., the largest musical instrument retailer in the world sources its products from a network of over 750 suppliers. Having turned to VendorNet to streamline bi-directional communication and purchase order management with their smallest to largest vendors, Musicians Friend was faced with a daunting task to deploy and train their 750 plus vendors on VendorNet Stock PO Manager before peak season. Jackie Thiebe, Vice President, Supply Management at Musician’s Friend explains, “When we selected VendorNet, part of our requirement included an aggressive goal requiring the preparation and training of over 100 vendors per month in order to have the majority of our more than 750 suppliers using VendorNet Stock PO Manager prior to peak season. As new suppliers were added to the VendorNet network each month, we saw an immediate reduction in invoice errors due to VendorNet’s automated invoice matching and payment features. “By the end of 2005, purchase order invoice errors were reduced by 53 percent. In addition, VendorNet’s technology was instrumental in our success of achieving a 93 percent Initial Line Item Fill Rate metric for the year. The system also eliminated “lost” purchase orders and reduced the time to confirm and monitor purchase orders with vendors, as well as managed purchase order changes. We realized significant efficiency gains and savings in both our Inventory Planning and Accounting departments. VendorNet is a team player with superior customer service.” As a result of its excellent service, and the commitment to train over 750 vendors within an 8-month timeframe, VendorNet received the 2005 Supplier of the Year, Service Category Award from Musicians Friend. This award is given to associate companies that have most significantly and positively impacted the growth and profitability of Musician’s Friend. Current System Application Features and Functions: Features VendorNet Stock Purchase Order Manager delivers bi-directional online communication with suppliers streamlining the information exchange regarding stock purchase orders, related shipments, and subsequent invoices. As a result, retailers can make more informed business decisions to better serve the customer, and reduce operational and inventory expenses through improved fill rates and inventory turns.
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