As we consult with multichannel companies on system selection and implementation, our experience is that about 50% of the larger installs (those spending over $1 million) are not delivered on time or within budget.
For many companies, project failure is generally defined by the degree of cost over-run. Schedule slippages go hand-in-hand with added costs since there is considerably more complexity to the total change than originally planned. Many times, the newly installed system does not live up to the functional expectations of the user community and does not deliver the desired benefits.
Read More >