“We don’t have time to develop user requirements...”

“We don’t have time to go through the process of demoing vendor systems…”

“We don’t have time.”

We hear statements like this from companies like yours all the time. Think about it, though. When you take a road trip from Atlanta to Chicago, there are many different routes you can take to get there. Without requirements, it’s like not having a map or GPS – any road will do. Requirements are the only way to compare systems and vendors.

International studies of major project selection and implementation shows that 50% of all major projects are not implemented on time and within budget. Unfortunately, this has not changed in 20 years. We are hopeful if you adopt these principles and ideas that you will improve your success. We have seen these concepts work in hundreds of companies.

Timing and budget aren't the only issues. Labor costs are rapidly increasing. Companies are holding on to major systems longer than desirable. These antiquated systems actually constrain analysis and fail to improve productivity and growth. A good example is that management may buys an OMS or ERP hoping that it will increase productivity (e.g. picking lines and units per hour). But systems often lack the ability to capture units of work produced and the individual hours worked. This goes back to factually understanding the requirements and prospective system.

Major systems most often require major changes to your company’s process and culture. There isn’t enough testing done. Companies are not doing enough to think through how the new system will change their culture; how you want the employee to use the system as they do their work; and how it changes your operating procedures. As a result, new systems may take 6-12 months to be absorbed and have the company back to productivity.

Another common shortcoming we see is that management doesn’t decide early enough how the system will be implemented from a project management perspective. Smaller companies expect this will be done by the vendor. Project management is your responsibility. The vendor doesn’t know your company, processes, growth plans, pain points, etc. and they shouldn’t be managing your employees. Who will be leading the change in your company?

The articles that you'll find in this e-book apply to any major systems undertaking - whether it’s selecting and implementing an Order Management System (OMS), Enterprise Wide System (ERP) or a Warehouse Management System (WMS). We hope this this e-book will greatly benefit your company. To download, please fill out the form to the right.


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