Business Process Improvement

Optimizing processes to increase efficiency, improve customer service and higher profits.

Systems Selection & Implementation

Helping you decide on the right systems for your multichannel business.

Supply Chain & Implementation Strategies

Thinking strategically about your supply chain to provide higher customer service at lower costs.

3PL Selection & Implementation

Evaluate third party versus internal fulfillment and call center.

Layout & Design

Designing new and expanded facilities to serve your distribution strategies.


Do You Understand Where You’re Losing Money on Shipping & Handling?

This title of this blog might sound naïve considering S&H’s high cost to direct-to-customer businesses and the time companies spend on discussing it. Let me give you two examples to show you...Read more >

Are Online Marketplaces Preying on Your Business?

In the past four weeks, I have presented at three conferences: MCM’s Operations Summit, Lett Direct’s Symposium and the Ability Commerce Symposium. While they had widely differing agendas in...Read more >


Order Management System Best Practices - Part 1
Get recommendations for managing the process of selecting and implementing an Order Management System.

Warehouse Layout and Design Principles
Learn about important warehouse layout and design principles that you should keep in mind and incorporate into your facility plans.