In a recent conversation with a client, the discussion centered around why their WMS implementation had failed. The client was trying to better understand what had gone wrong and what they could have done differently. In this case, the client had signed the WMS vendor's contract prematurely, only to discover two weeks later that the bid was incomplete.
Cataloging in the United States has reached a level of maturity that places it on equal footing with other channels of communication and distribution. No longer dominated by entrepreneurs and small to medium-sized companies whose primary concern was just scrambling to get orders out the door in a timely fashion, catalogs – and catalog fulfillment – mean big business.
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