How to Develop A Plan to Move Your Fulfillment Center

Whether you’re orchestrating a move to your own fulfillment center, or a different 3PL facility, the process is time consuming. There are many details and logistics to consider and plan.

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7 Ways to Improve Your WMS Testing Process

Consider this client example. After two years of planning and construction of a new 500,000-square-foot distribution center, testing was started for a new warehouse management system (WMS) – four months before the opening date and the holiday season.

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Early Gap Analysis Improves ERP Software Conversion Success

Whether it’s an ERP, OMS or WMS conversion, your company will spend many months selecting a new system. You’ve written your user requirements; sent the RFP to a short list of vendors; had software demos; called references and made several site visits. Your selection committee has reviewed all the findings and you’ve selected a finalist. The next step normally will be to negotiate the contracts for licenses, professional services, support and hardware.

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8 Ways to Get More Productivity, Quality from Your 3PL Partner

Entrusting your customer service and fulfillment to a third-party logistics (3PL) company is a big step. Like using other outside services, it’s important to manage the process and to reduce errors and exceptions in order to provide high-level service at an affordable cost.

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How to Analyze the Risk of Your DTC Fulfillment Projects

Part of evaluating and planning large DTC fulfillment projects such as opening a distribution center or implementing an ERP or WMS system should include a risk assessment of the various options being considered.

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What Are Your DTC Operations Metrics Showing You?

In this ecommerce world of point, click and deliver, are you accurately monitoring DTC operations metrics to help you meet high expectations from both customers and management?

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4 Keys to an Effective IT Department in Multichannel Companies

Recently we helped a multichannel client develop a strategic approach to replacing 45 systems that had been implemented over 25 years. More than 75% of them were best-of-breed systems scheduled to sunset in the next three to five years. The rest were developed in house and have extensive interfaces exchanging data.

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Managing Inventory: What Are Your Inventory Metrics Telling You?

As we have said many times, we live in a “point, click and deliver” Internet environment. The customer’s mental shipping clock starts when they give you the order. One of the major issues in providing customer service is having the product in stock when the customer orders.

Among strategies which will make you more competitive, increase sales and customer service, improved planning, managing and forecasting inventory should be at the top of the list. Especially if you ship from multiple warehouses or stores.

The starting point in improving your inventory management is to have the key performance indicators that will help you assess inventory management. To illustrate this, we have compiled the following table from a recent inventory assessment of a client’s business which is hardgoods, reorderable and less than 10% new product annually.

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7 Considerations In Establishing Incentive Pay Plans

As pressures mount to drive the minimum wage to $15 or more per hour, we expect that businesses will need to adopt incentive plans or bonuses to drive more productivity. More than 50% of total cost of fulfillment is labor. More companies will utilize an incentive pay plan as part of their pay structure.

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What Sets Your Business Apart From Your Competitors?

competitive-advantage.jpgThis past couple months, I have been working with a children’s apparel client on growing their business. Together, we looked at the number of on-line and retail competitors and use of pay per click ads. Competition like most product categories is intense and there are often many more on-line competitors than brick & mortar because of the lower start up investment for on-line business compared to a group of retail stores.

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