How to Assess Your Drop Shipping Vendor’s Customer Service

Offering merchandise from drop ship vendors has greatly extended the assortment of many e-commerce and omnichannel brands. Many e-commerce businesses do not have internal fulfillment and drop ship 100% of their assortment. The challenge for the retailer is to maintain high customer service standards and vendor compliance with the drop ship partner.

Two Mystery Shopping Experiences

Recently, we mystery-shopped two of America’s largest merchants, each of which have tens of thousands of SKUs. This experience illustrates key customer service criteria you should assess in your business.

Learn more about our methodology for evaluating and selecting a third party  logistics provider

Read More >

A 6-Step Process for Improved Warehouse Inventory Management

In omnichannel and ecommerce companies, inventory management, including tracking and reserving inventory for orders, is crucial for maximizing sales and improving customer satisfaction. If you can’t give customers accurate product availability, status, immediate delivery and store pickup, you’ll probably lose the sale and the relationship.

Inventory management systems and processes are dispersed throughout the business. It’s also difficult to analyze how to improve accuracy and timeliness. Without a total replacement, how can you incrementally improve systems and processes?

We will outline a 6-step process for assessing your inventory systems and developing an action plan for improvement.

Read More >

How to Improve Your e-Commerce Warehouse Slotting

warehouse-slottingSlotting is defined as the process of assigning SKUs to picking locations based on various criteria, such as unit sales velocities, size, weight, or family group - with the objective of improving operational costs, more efficient space use and customer service – and minimizing the replenishments.

There are sophisticated commercial software packages that assist with warehouse slotting planning and maintenance. However, many warehouse operations are not ready for a fully automated system, the capital investment or the continual maintenance required.

However, almost every warehouse can benefit from applying some basic slotting strategies and best practices. This blog outlines a slotting analysis that any warehouse can do to gain many of the benefits without acquiring a sophisticated slotting system.

Read More >

Making The Case For Robots in Fulfillment

Many people hear about robotics in the warehouse and they think it’s too futuristic. But, there are e-commerce fulfillment applications for robots installed in today’s facilities. They are not theoretical.

Read More >

How To Analyze If Third Party Fulfillment Is Right For Your e-Commerce Company

There are hundreds of competent third part fulfillment (3PL) facilities in operation today. Many have multiple facilities, which allows clients to be closer to the customer and save shipping costs. Additionally, private equity investors have acquired many major 3PL companies and consolidated them into 3PLs with dozens to hundreds of facilities. Many of these have specialized fulfillment for channels like DirectTV (DTV).

Read More >

Warehouse Inventory Management During an E-Commerce Warehouse Relocation

The biggest challenge you’ll face in relocating a warehouse is disruption to your business. If you are fully invested in inventory at an existing 3PL or your internal facility, how will you transfer inventory to start up the new facility without having to shut down for days or even weeks?

Read More >

How to Budget for Moving an Ecommerce Fulfillment Center

Planning and executing the move of a new ecommerce fulfillment center is a massive undertaking. Budgeting of one-time costs, start-up costs and on-going expenses is rigorous. This article demonstrates how we would approach a warehouse move, and as an example, how we collaborated with a client to develop their budget for opening a new facility and operating two facilities during the transition period. 

Read More >

How to Measure the ROI on Large Omnichannel System Projects

When a large information systems or technology project is proposed, we always get two immediate questions from management:

Read More >

Opening Your Internal e-Commerce Fulfillment Center

We recently worked on a project where the company, a Direct-to-Customer (DTC) e-commerce company, moved from third party fulfillment (3PL) to internal order fulfillment. This case underscores the considerations most DC transition teams will have to face and solve during a transition to internal order fulfillment. We expect it will help you think about the planning and start up challenges for your facility.

Read More >

Are You Innovating Fast Enough to Stay Competitive?

“We seek to be Earth’s most customer-centric company. We are guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.”

Read More >