Offering merchandise from drop ship vendors has greatly extended the assortment of many e-commerce and omnichannel brands. Many e-commerce businesses do not have internal fulfillment and drop ship 100% of their assortment. The challenge for the retailer is to maintain high customer service standards and vendor compliance with the drop ship partner.
Two Mystery Shopping Experiences
Recently, we mystery-shopped two of America’s largest merchants, each of which have tens of thousands of SKUs. This experience illustrates key customer service criteria you should assess in your business.Read More >