Picking errors have a very high cost to your business in both actual costs, and in lower customer satisfaction, Life-Time Value (LTV) and customer retention. These aspects will erode your business’ profitability and customer and Net Promoter Scores (NPS).
A mis-pick or a picking error can occur for a variety of reasons:
- Picking a wrong item, in addition to, or instead of the correct item.
- Wrong quantity.
- Failure to pick an item.
- Picking an item that is unacceptable because of damage, incorrect labeling, or packaging.
This article discusses identifying the cost to your business and customer service as well as eight ways to minimize picking errors.Read More >