Business Process Improvement

We assist clients in changing business processes in direct, multichannel and wholesale enterprise.  The processes include warehousing and fulfillment, call center, purchasing, merchandise planning and forecasting and wholesale operations.

Our objective is to streamline the business processes to be more efficient, improve customer service and reduce costs. 

Many times this business process leads to organizational changes and responsibilities to achieve the desired goals.

Our methodology is to understand the current process and organization, as well as the vision strategic plans management has for the growth and change the business needs to transition through.  These are three areas we do business process improvement in:

Warehouse and Distribution Business Process Improvement

• Assessment of current process, use with current systems and organization.
• Work with process owners in Warehouse and Distribution
• Improves processes and systems for inbound supply chain, vendor compliance,  receiving, put away, replenishment, inventory control, slotting, picking, packing and shipping and returns processing. We trace the life cycle of the product.
• Reducing the number of times product is “touched” and moved, in turn reduces cost of processing.
• Identify where best practices and improved service levels can be beneficial.
• Increase warehouse storage capacity.
• Work to identify, analyze and improve existing business processes and to meet new goals and objectives. 
• We look for opportunities to apply automation and technology that has a Return on Investment.  This includes voice enabled technologies, pick/put to light, sortation and conveyor, etc.
• Develop detail recommendations for change
• Implement changes

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Call Center and Customer Service Business Process Improvement

• Assessment of current process, use with current systems and organization.
• Work with process owners in Call Center and Customer Service.
• Objectives are to streamline processes and the ways orders are taken; support for e-commerce customers; how customers are served including single call resolution, chat, etc.
• Work to identify, analyze and improve existing business processes and to meet new goals and objectives.
• Identify where best practices and improved service levels can be beneficial.
• Develop detail recommendations for change
• Implement changes

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Purchase Planning and Inventory Forecasting

• Assessment of current process, use with current systems and organization.
• Work with process owners in purchasing, inventory control and inventory planning.
• Objectives are to improve sales and profitability from better planning, forecasting and inventory management. Optimize in stock positions without overstocking.
• Work to identify, analyze and improve existing business processes and to meet new goals and objectives.
• Processes include seasonal merchandise planning, rebuying, vendor compliance, purchase order management, forecasting; liquidation of slow sellers and overstocks; analysis of category and item trends; and profitability.
• Identify where best practices and improved service levels can be beneficial.
• Develop detail recommendations for change
• Implement changes

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