What is Employee Turnover Costing Your DTC Fulfillment Operations?

I was in a client facility last week working on a plan for a new warehouse. As we were discussing the outbound shipping history and its projected growth, we noted that it was erratic. The senior director commented that absenteeism and turnover were major problems for his center. Absenteeism caused as much as a 30% variation in units scheduled for shipment and employee turnover is 44%. This center has 105 hourly workers and seven managers. The turnover is 49 employees annually.

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Are Your Customer-Facing Systems and People Meeting Expectations?

I just got a letter from my pharmacy, a store within a leading drug store chain, saying that as part of an audit five months ago they found I had been overcharged by 33 cents, with the check enclosed. I’m sure it’s required by their insurance company or the government, or both. You can’t make up something this ridiculous. Can you imagine the time and money it took to find the error, authorize payment and get a check written?

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3 Ways to Innovate in Operations and Fulfillment and Deliver ROI

This past week we visited one of America’s largest omnichannel retailers to discuss a radically different service concept they were contemplating. If successful, the new service will be a “disruptor” for many businesses in the multichannel marketplace.

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Build, Buy or Best of Breed – What’s the Right Systems Strategy For Your Company?

Panelists Ashley Kohnen, Shao Li, Keith KirssonAt the recent Operations Summit 2016, I had one of the best panels I have ever had on systems strategies.  Joining me were:  Ashley Kohnen, Co-owner, COO, LEM Products, Keith Kirssin, President of BoxInBoxOut and Shao Li, Senior Operations Manager, UncommonGoods.   What made the panel so effective was they easily articulated why the three radically different approaches worked best for providing order management and warehouse management functionality to their company. 

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How to Achieve Warehouse Efficiency Through Vendor Compliance

Reducing time to customer in this “point, click, deliver” world starts with receiving inbound product ready to ship. Many companies have serious problems efficiently processing inbound receipts in a timely fashion. As a result they often incur higher warehouse costs than their competitors, have a higher cost per order and experience order fulfillment delays.

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10 Ways A 3PL Can Help Multichannel Companies Operate Profitably

On occasion we have completed client projects to compare third-party logistics and fulfillment (3PL) services and costs to the cost of expanding a company’s internal fulfillment operations. These have included ecommerce, wholesale and retail companies. Just to be clear, much of our client work is with improving internal fulfillment operations, so we are objective when it comes to helping them determine when a 3PL is the right decision.

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13 Steps To Help You Plan An ERP System File Conversion

File conversions “don’t get no respect,” as Rodney Dangerfield would say. Everyone knows they need to write programs and convert files. However, it’s not uncommon to leave off detailed discussion of which files and tables to convert, what data fields and how much data (this year’s only or how many years’ history) until the implementation.

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9 Ways Procedures and Documentation Improve ERP Systems Use

Well, I just watched the 402nd project where management intended to have new operational procedures and training materials developed to accompany the major upgrade of a new ERP system. The procedures were not developed and the users went live on the new ERP system for call center and fulfillment operations.

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An Order Management System Installation: How Bad Could It Be?

That’s the rhetorical question Matt Jordan, CEO, Premier Performance, Inc. asked of the audience at the Senior Executive Forum at Operations Summit 2015 about installing an order management system.  Matt is an FCBCO client and he has gone through several ERP and order management system conversions and shared his experiences.

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On-Premise vs. Software as a Service Systems: Nine Factors to Consider

Software as a Service (SaaS) and Cloud based computing has taken the application world by storm.  As you consider acquiring new systems – whether they are – new Warehouse Management System, ERP, Order Management, marketing, telephone system or shipping systems – there nine factors to consider comparing SaaS and cloud to on-premise approaches.  The chances are good that across your business you’ll use a combination of the two IT business models.

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