Reducing time to customer in this “point, click, deliver” world starts with receiving inbound product ready to ship. Many companies have serious problems efficiently processing inbound receipts in a timely fashion. As a result they often incur higher warehouse costs than their competitors, have a higher cost per order and experience order fulfillment delays.Read More >
On occasion we have completed client projects to compare third-party logistics and fulfillment (3PL) services and costs to the cost of expanding a company’s internal fulfillment operations. These have included ecommerce, wholesale and retail companies. Just to be clear, much of our client work is with improving internal fulfillment operations, so we are objective when it comes to helping them determine when a 3PL is the right decision.Read More >
File conversions “don’t get no respect,” as Rodney Dangerfield would say. Everyone knows they need to write programs and convert files. However, it’s not uncommon to leave off detailed discussion of which files and tables to convert, what data fields and how much data (this year’s only or how many years’ history) until the implementation.Read More >
Well, I just watched the 402nd project where management intended to have new operational procedures and training materials developed to accompany the major upgrade of a new ERP system. The procedures were not developed and the users went live on the new ERP system for call center and fulfillment operations.Read More >
That’s the rhetorical question Matt Jordan, CEO, Premier Performance, Inc. asked of the audience at the Senior Executive Forum at Operations Summit 2015 about installing an order management system. Matt is an FCBCO client and he has gone through several ERP and order management system conversions and shared his experiences.Read More >
Software as a Service (SaaS) and Cloud based computing has taken the application world by storm. As you consider acquiring new systems – whether they are – new Warehouse Management System, ERP, Order Management, marketing, telephone system or shipping systems – there nine factors to consider comparing SaaS and cloud to on-premise approaches. The chances are good that across your business you’ll use a combination of the two IT business models.Read More >
As we shop this Christmas season, we have had three examples that stand out from all the rest:
- We had our first same day order and same day delivery from Amazon.com. It wasn’t something we requested but we pleasantly surprised to get. Amazon has two distribution centers in Richmond, VA where we live. The order was placed on a Saturday in the late morning and delivered within four hours to our home. Frankly, I know that this isn’t an economical option for most businesses (maybe including Amazon). But I’ll tell you it is a formidable marketing weapon. It was extremely fulfilling to receive the item so quickly without leaving home.
I was walking through a trade show’s exhibit floor this week and met some “new to me vendors” we can consider for our client’s projects, after we thoroughly check them out. Understand me, without reliable vendors and their solutions, I don’t have a business. But I’m not into taking risks with projects.Read More >
Quality Circles, Total Quality Management, Dr. Demings 14 Point Theory and Six Sigma are all various programs aimed at improving quality in an organization. They have been successfully implemented in many corporations, but have failed to attract a following in the direct-to-customer fulfillment industry. Major reasons for this are the complexity and resources required to implement these highly touted quality control programs.
If you are seeking ways to improve your vendor quality control without having to dive headlong into a new way of doing business, take heart. There is an option that relies on the basics of upholding merchandise quality. The following are 10 proven strategies that we have identified through inventory best practice assessments for improving your vendor quality control program. These techniques also can be used to design such a program if you do not have one in place today.Read More >