In developing dozens of vendor compliance manuals, we have seen a wide variety of items, categories, and lists of vendor charge backs. We feel like with a new compliance program, you should include the following, to start with:
- Shipment did not conform to routing guide
- Early shipment without approval
- Improper PO# on carton
- Product substitution
- Late shipment or shipment past PO cancel date
- Product does not meet specifications
- Merchandise not poly bagged to specs
- Product does not have SKU# or proper bar code
- Incorrect labels or placement of labels
- Product lacks country of origin or certificate
- Merchandise not packaged according to specs, repackaging required
- Merchandise required 100% inspection
- Mixed POs on pallet or in cartons
- Mixed SKUs per carton
- Incomplete bill of lading not complete
- Merchandise damage not caused by carrier
- Packing list incomplete
- Delivery without appointment
Of course there will be other items that will need to be included further down the road, once your program has been implemented and running for a while. The charge backs and the dollars associated with them should have enough "teeth" but not overly aggressive to irritate your vendors.
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